Money-Back Policy
Experience worry-free transactions with our Secure Trade Agreement (STA) – quality issues or undelivered orders guaranteed refunds
Secure Your Business
Refund Policy by STA
we prioritize your trade security with our partner suppliers through our Refund Policy , a component of our Secure Trade Agreement (STA). Under this policy, you can claim a refund if your order hasn’t been shipped, if products are missing, damaged, defective, or incorrect. Additionally, you have up to 30 days to apply for a refund, Ensuring your confidence throughout the transaction.
Max 30-Refunds
You have the option to request refunds within either 30 days from the date of delivery , If you Apply after 30 Your Request got Reject
Instant Refunds
If you cancel your order within 2 hours of payment and it hasn’t been shipped, you’re eligible for a full and immediate refund.
Help from STA
If any issues arise with your refund, we’ll step in to facilitate with ( Customer Point Service ) by submit a case and ensure you receive your money back.
Step by step guide
How to apply for refund
Appy for refund if order does not meet with STA aggreement
Go to My Account Panel > Navigate the ( Trade ) Tab > Select Apply for Refund
Next Track your status from My Refund Request
Go to My Account Panel > Navigate the My Refund Requests > On Detail Page Check the Status
Submit Case to EspectOne.com
If Supplier is not responding or If reaching an agreement proves challenging. Come to EspectOne.com Go to My Account > Navigate Trade Tab > Select Customer Point > Then Submit a Case